8 September 2022
The day by day development of e-commerce created the need for cargo companies to start operating. Customers began to prefer companies that provide fast and reliable delivery, because many cargo companies began to abuse this trust. Unpleasant situations such as over-indication of weight and opening of parcels were experienced. The service that every customer wants to see from the selected shipping company is attention, quality, neat packaging, undamaged and on-time delivery of the marked product, as well as easy return service.
The offered prices also play a key role in the selection of cargo companies. Because the lower the weight and volume shipping charges, the more customers will flow. Of course, the low price does not mean that the quality will be low. They also prefer companies that operate on Fridays and Sundays, as many customers can pick up their packages on the weekend. At the same time, the fact that the cargo company's social accounts are complete and informative also plays a key role in the selection process. Companies that can be contacted at any time are added to the list of favorite cargo companies.
Many cargo companies offer bonuses for buyers who place intensive orders.
Delivery times are one of the points that should be paid attention to. Because customers prefer to choose a watch if the courier orders. Delivery usually takes 24-48 hours.
The fact that many cargo companies have branches in different parts of the city is also important for customers. Cargo companies operate not only in Baku, but also in many cities and regions of Azerbaijan.
One of the main problems faced by customers is the return of orders. Because products imported from foreign countries can be sent wrongly, damaged, broken. However, many shipping companies do not provide returns, so the customer is the one who loses out. For this reason, it is observed that preference is given to cargo companies that provide the service of receiving products to be returned from the address.
