FAQ
FAQ
HAVE QUESTION?Yes, we have all the necessary cleaning equipment.
Anti-allergic remedies from Germany are used in cleaning.
Yes, all our cleaning staff are ladies.
In cleaning orders, we send you a group that has 3-5 staff.
One person is sent to the 4 hourly cleaning service.
Lunch is provided by the company when ordering.
Our employees come to the ordering point with the company's service vehicle and you do not need to pay extra for it.
Yes from 13:00 to 14:00 at lunchtime.
No, our co-workers will end at 7 pm.
No, hourly cleaning packages are calculated based on the hours worked.
No, we just provide the service. There is no sale of cleaning products.
During dry cleaning, soft furniture (sofas, chairs, chairs) is washed away. And the curtains and blinds are dismantled and brought back after washing.
No, everything is covered and plastic hooks are provided by us for changing.
Yes, we work.
2-2.3 sq. meters is considered as a standard size.
Yes, you can find out more about it from our cleaning managers.
Yes, it's accepted.
No, Unfortunately, we don't have.
We can clean up to 65 meters depending on the proximity of the crane to which the basket is closed.
Yes, there are.
One person is sent for standard furniture. The 2nd master is sent if needed.
Depending on the specification of the repair, we can repair it both on the spot and in our office.
Yes, the customer has to pay for the travel expenses.
Yes, our master service accepts orders from anywhere in the country.
Yes, We have. You can learn more about it from your managers.
We work 24 hours a day, 7 days a week, including holidays.
The central heating system problems are identified at the on-site inspection and the customer is informed about the problemş
No, it is not. These parts should be provided by the customer.
Yes, the work is done the next day at no extra charge.
In the case of unfinished work, the first day of work done should be paid for.
Yes, the repair equipment (except for the replacement parts) is provided by us.
No, it is included in the service.
Yes, the basket service has to be paid additionally.
Yes, it is stored and no additional fee is charged. However, at the customer's request during installation, the fee is charged for additional gas injection into the air conditioner.
This damage must be compensated by the client.
An additional copper tube that is not exist during disassembly and required during installation is purchased by the customer.
Yes, we have a furniture installation service.
No, only certain parts are repaired.
Yes, the locks are changed for open doors, but we do not have a closed door opening service.
No, we have an antenna disassembly and installation service, but not configuration of channels.
No, there is no repair of sanitary facilities.
No, transportation is not guaranteed for unpackaged furniture.
By Doblo cars, up to 5km within the city transport costs 6 AZN.
We work 24 hours a day, 7 days a week, including holidays.
Yes, the 3rd address is accounted as an additional service. (As a travel price)
Yes, whether there is a lift in the building and the floor where the luggage is located will affect the price
No, the cradle is not included in the price since it was later purchased.
Price varies by distance, amount of freight, additional services and the nature of the services.
There are 2 people in big vehicles and 1 seat in Doblo cars. (If there is no manpower, the customer can also go to nearby regions to load)
These types of expenses are covered by the company.
Yes, We have. Garbage should be in sacks when ordering. Garbages are disposed off in special places allocated by the government.
Yes, we have.
Yes, we have.
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Yes, it is possible to carry 3 tons, 5 tons and 16 tons or more.
Yes it is possible with cranes.
Yes, we have a vehicle for funeral.
Yes, We have.
No, these machines are just for transportation.
Yes, We have. Documents required for transportation are paid by the Silk Road customer, Absheron Logistics Terminal, Icheri Sheher, Sadarak, International Bus Station, Air Cargo Terminal.
At least 2 people can be sent to order, and one person can be sent to light freight.
There should be 4 people.
Yes, your piano is fully transported with a full warranty
Loads are transported in such a way that they do not pose a risk to outside vehicles and do not violate traffic regulations.
Yes, we have.
In this case, the amount is calculated in cubic meters of cargo.
Refrigerators are transported vertically. But depending on customer's request can be transported horizantally. In other industrial refrigerators, the truck is set according to weight.
Yes, We have. The safes should be simply empty.
The number of boxes in which the clothes are collected is calculated.
The furniture cannot be closed because the edges of the truck are not strong. For this reason, transportation is not possible.
No, transit fares are cheaper.
Yes, any size of wooden boxes are made during international transportation.
Yes, We have.
We operate in any part of the country, except for Nakhchivan AR and our occupied lands.
We are at the place of order for 15 minutes on the Abseron Peninsula and 30-40 minutes in the country.
Yes, but it is constantly operating on the Absheron peninsula. At the order, it is directed to the regions, as with other heavy-duty vehicles.
Yes, it is listed as an additional service.
It takes 30 minutes to load and 30 minutes to unload. The payment is then made at 10 AZN per hour.
Simply tell the code to the 166 hotline operator and benefit from the discount.
Yes, you get a 10% discount on your "Ulduzum" code when ordering.
Full payment is made by any card. Installment is possible only with Birkart and Bolkart.
Small boxes cost 2 manats, medium boxes cost 3 manats and large boxes cost 6 manats.
No, the warehouse does not store any perishable substances, medicines and food.
Yes, We have.
Yes, We have. You can check with our hotline staff when ordering.
Price starts from 15 AZN for sedan cars.
In Baku, the zones are calculated according to the zones, and in the regions, the km is calculated. Please note that the fee for the first 100 km will be 0.70 AZN per km.
Yes, calculated and must have at least 2 workforces.
If the order is canceled after the order arrives, the customer must pay the driver's fuel costs.
We offer 24 hours a day, 7 days a week, including holidays.
Yes, it is calculated based on the same rate.
Two passengers can sit next to the driver in the evacuation machine.
No, We don't have. This violates traffic rules.
Yes, We have. The vehicle must be in the order of documentation. Bordercrossing costs are covered by the company. Other costs are attributed to the customer. When crossing the border, the owner of the vehicle must be near the vehicle.